24/7 websites and online stores technical support

Maintaining developed websites, landing pages, online stores, product catalogs and other web projects. Support provided in line with the company's schedule, priority issues handled around the clock, including weekends and holidays.

Projects

What's included in technical support

The offered technical support ensures uninterrupted and secure operation of websites and online stores. Contracts include direct contact channels, SLA terms, and monthly reporting.

Updates and content publication

Publishing new content, copywriting and SEO. Controlling indexing and search ranking. Refining design, structure and templates. Updating site modules and server software.

Monitoring and analytics

Monitoring traffic, availability, performance and other site and hosting metrics to ensure correct configuration and normal operation.

Incident response

Resolving site-related issues, fixing errors and recovering after failures.

Backup

Storing files and databases containing user data to guarantee fast recovery in case of unforeseen incidents.

Supporting services

Maintaining documentation and coordinating with third-party providers (domains, hosting, external widgets and related services).

Consultations

Providing guidance on site operation, documentation, manuals and user instructions.

Technical support for business growth

Improving reliability and commercial performance of websites and online stores, and supporting growth of business metrics.

Uninterrupted and secure operation

Guaranteed protection against resource shortages, data loss, hacking and information leaks.

Growth and scaling

Configuration and updates to support increases in organic and paid traffic and readiness for higher sales volumes.

Increased traffic and sales

Higher organic traffic through improved search rankings, leading to more leads and sales.

Brand trust growth

Improved customer satisfaction and loyalty through quality content and enhanced functionality.

Technologies and tools

Using the right set of tools and services to ensure website quality, content creation, monitoring, indexing control, and search visibility.

Online presence

Google Business Profile Meta for Business LinkedIn Company Pages Trustpilot

Indexing and traffic

Google Analytics Google Search Console

Search ranking

Ahrefs Semrush seRanking

Copywriting and SEO

Google Keyword Planner Ahrefs Semrush CopyLeaks Grammarly

Full company information to attract customers

Public information should include business type, location, hours and service terms. Administrators receive interaction statistics for the company listing and competitor comparisons.

High ratings help customers choose between similar companies; a higher rank among competitors increases the likelihood of being selected for purchases or services.

Promoted listings offer an additional channel to attract the maximum number of customers from the most converting platforms.

Clear reports for evaluating performance and promotion

Advanced web analytics tools reveal how many people visit sites, who they are and where they come from, and which content they prefer.

For online stores, order form performance and conversion can be measured.

Technical tools help specialists track and analyze site stability, indexing status, and search ranking.

Projects

Supporting websites and online stores for small businesses and large enterprises. Supporting many clients for 10+ years — from launch to transformation into popular and profitable online projects.

… and other projects. Our industry expertise usually enables us to propose steps for technical support of websites and online stores that aligns both with immediate business needs and long-term goals.

Projects

Next steps

Improving the quality and popularity of websites and online stores via search engine optimization, increasing sales via search engine advertising.

SEO & Copywriting

Improving site quality and visibility, increasing traffic from non-paid sources. Creating and refining content to boost search rankings and better satisfy user intent.

Search Engine Advertising

Making websites more visible among competitors using search engine advertising on Google Ads. Delivering ads to users already searching for similar products and services. Controlling placements and optimizing ad spend.

Q&A: technical support for websites and online stores based on our experience

Providing recommendations and sharing experience. Consulting on development, integration of sites with other IT components and online marketing.

Why is a free audit conducted before work begins?

Necessary checks are carried out before start to understand the task: competitor comparisons, identification of shortcomings in the existing site, and collection of the same data and tools used during ongoing support. This information is prepared in advance and provided as part of the technical-commercial proposal free of charge. The proposal also outlines recommended solutions and next steps.

Why register the domain, hosting and related third-party services under the legal entity or business owner?

Registration under the company or business owner guarantees secure and uninterrupted operation. This approach avoids dependency on external developers and prevents complications during recovery or transfer of ownership. It also eliminates risks associated with employee turnover at different stages of business growth and ensures continuous access to critical services.

Contact us

For general questions concerning new client relations, as well as technical questions on administration and web development, please contact us at info@ntchs.com.

Submit details about a new project

We will respond within 24 hours.

Thank you 😊

We will respond to the request within 24 hours via phone or email.