Developing modern business IT infrastructure. Providing continuous end-user support. Maintaining computers and peripherals. Sourcing and supplying hardware, components, and consumables.
SolutionsWe operate on a permanent basis, with a complete understanding of the company's IT infrastructure. Support is provided by technical specialists who are well known to both management and staff, and always directly accessible. Unpredictable response times are excluded.
Employees receive assistance both remotely and on-site. Support covers all departments and task types: sales, service, procurement, administration, accounting.
Operating system usage, office applications, internet, email, remote access.
Secure handling of keys and certificates, use of digital signatures, access to specialized websites and applications.
User information security, access rights, antivirus protection, backup.
Deploying and managing physical servers and virtualization systems. Ensuring high availability, configuring monitoring and backup solutions.
… and other solutions. Our industry expertise usually enables us to propose steps for organizing user support and system administration that align both with immediate business needs and long-term goals.
We use continuous monitoring to keep IT infrastructure under control and to forecast resource needs. All metrics affecting business performance are analyzed — from hardware parameters to business indicators: computing power, memory usage, disk space, network traffic, database performance, availability of online resources, request handling, order processing, and payment flow.
Maintaining computers and peripherals, configuring and updating operating systems and software, implementing antivirus protection against current threats. Supplying hardware, components, and consumables.
Guaranteed reaction times to user requests in line with SLA commitments.
Secure data handling via encrypted connections with authorized access and in the presence of company staff.
Comprehensive technical data on IT infrastructure, workplace equipment, remote connections.
Designing, installing, and maintaining computer networks within planned budgets. Preparing technical documentation, mounting networking hardware and cabling infrastructure. Configuring secure communication channels and ensuring information security.
In-house equipment and tools for diagnostics and repairs.
Automated monitoring of system health and workload.
Expertise in sourcing, testing, and supplying equipment and installation materials.
We create high-quality, reliable computer networks. They operate smoothly and can be easily upgraded and expanded, without causing unpredictable problems that require on-site diagnostics or fixes. Situations where the failure of a single device would bring down the whole network are avoided.
For general questions concerning new client relations, as well as technical questions on administration and web development, please contact us at info@ntchs.com.
